【Mingli lecture 2022, Issue 22】

Speaker: Associate Professor Tong Yu, Zhejiang University

Time: April 22, 2022 (Friday) 10:00-11:30 am

Tencent conference number: 547 578 549

Introduction to the report:

Team-based teleconsultation is recently embraced by countries worldwide to better serve patients and to reduce the burden of senior physicians. The success of this new practice hinges on effective physician-patient interaction. In this research, we conceptualize team leaders’ and members’ actions toward patient interaction. We then incorporate social support lens to propose the influencing mechanisms of these actions on patients’ continuous engagement in teleconsultation. We utilize deep learning and rule-based methods to identify physicians’ support from large unstructured text information. This research is expected to contribute to the literature on online health IT and social support. It also offers practical insights to help better manage team-based teleconsultation.

Brief introduction of the reporter:

He is a tenured associate professor and doctoral supervisor at the School of Management of Zhejiang University, and the deputy director of Zhejiang Digital Development and Governance Research Center, a new key professional think tank in Zhejiang Province. The main research areas include smart health care management, digital transformation and innovation. He has been funded by the National Natural Science Foundation of China Outstanding Youth Fund, won the Hong Kong Early Career Award, and the Association for Information Systems SIG Health Best Paper Award. Papers are accepted or published in international academic journals such as MIS Quarterly, Information Systems Research, Journal of Management Information Systems, and Journal of the Association for Information Systems.

(Organizer: Department of Management Engineering, Research and Academic Exchange Center)